Order Information

What is your return policy?

  • All returns must be in resalable condition
  • A copy of the invoice, packing slip, or confirmation email enclosed with your return is appreciated
  • Returns will not be accepted later than 90 days after the date of the invoice
  • There is no restocking fee on returns
  • Dated material (Forward Day by Day, Dia a Dia, calendars, etc.) cannot be returned unless defective
  • Pamphlets cannot be returned
  • There are no refunds for digital products once they have been downloaded.


How do I change or cancel an order I placed on the website? 

If you decide to change or cancel your Forward Movement order after you've submitted it, please call our customer service department at 1-800-543-1813 or e-mail at orders@forwardmovement.org for assistance.


How do I contact Customer Service?

By Phone: 1-800-543-1813           

Hours: 8:00 AM-4:30 PM Monday-Friday ET
   Summer Hours:  June, July and August
   8:00 AM-4:30 PM Monday-Thursday ET
   8:00 AM-Noon PM Friday ET

By Email: orders@forwardmovement.org

By Mail: Forward Movement
    412 Sycamore Street 3rd Floor
    Cincinnati, OH 45202-4195

Email questions are typically answered within 48-72 hours. If you would prefer a faster response, please call us at 800-543-1813 during business hours. Forward Movement offices are closed between Christmas Eve and New Year's Day and on all major holidays.


How do I set up a bill-to credit account on your website for a church or bookstore?

Please contact us by phone at 1-800-543-1813 and our customer service representatives will be happy to help you.


What is your bookstore and re-seller ordering policy?

View our bookstore policy here or feel free to contact us.


Are any of your books available in electronic format?

Yes, many of our titles can be purchased as e-books, though not directly through our website. At present, we offer e-books through the Amazon Kindle, Barnes and Noble Nook, and Apple iTunes. Books that are available as e-books have the appropriate links provided on their individual product pages.


Can you help me locate an out of print book?

Sorry. "Out of print" means we don't sell the book anymore (though it may still be available in used or new bookstores). Don't despair! Many previously out of print Forward Movement titles are now seeing new life as Books on Demand or as e-books, and many more are on their way to an electronic re-release.


What are your shipping and handling charges?
Shipping and handling is calculated at check-out; costs depend on your geographic location and weight of your order. Please call Customer Service 1-800-543-1813 or email orders@forwardmovement.org for a quote.

How long will standard ground shipping take? 
Shipping timelines vary. You may want to use the UPS Ground Map calculator to estimate your delivery timeline. Use the zipcode 44805 to get an estimate from our warehouse facility in Ashland, OH. Our system defaults to UPS Ground shipping, but you can change your shipping method at check-out to get faster (or slower/cheaper) shipping.
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