What is your return policy?
All returns must be in resalable condition
A copy of the invoice, packing slip, or confirmation email enclosed with your return is appreciated
Returns will not be accepted later than 90 days after the date of the invoice
There is no restocking fee on returns
Dated material (Forward Day by Day, Adelante Día a Día, calendars, etc.) cannot be returned unless defective
Pamphlets cannot be returned
There are no refunds for digital products once they have been downloaded.
How do I change or cancel an order I placed on the website?
If you decide to change or cancel your Forward Movement order after you've submitted it, please call our customer service department at 1-800-543-1813 or e-mail at firstname.lastname@example.org for assistance.
How do I contact Customer Service?
By Phone: 1-800-543-1813
Hours: 8:00 AM-4:30 PM Monday-Friday ET
Summer Hours: June, July and August
8:00 AM-4:30 PM Monday-Thursday ET
8:00 AM-Noon PM Friday ET
By Email: email@example.com
By Mail: Forward Movement
412 Sycamore Street 3rd Floor
Cincinnati, OH 45202-4195
Email questions are typically answered within 48-72 hours. If you would prefer a faster response, please call us at 800-543-1813 during business hours. Forward Movement offices are closed between Christmas Eve and New Year's Day and on all major holidays.
How do I set up a bill-to credit account on your website for a church, organization or small bookstore?
Please contact us by phone at 1-800-543-1813 and our customer service representatives will be happy to help you. View our current Forward Movement Bookstore Policy here.
Who is your wholesale and trade distributor?
Many Forward Movement titles are listed in the trade book market through our distributor APG, based in Nashville, TN. These titles are also available through Ingram Content Group and other wholesale retailers. To establish a trade account and to order from APG please contact Debbie Felt at firstname.lastname@example.org.
Are any of your books available in electronic format?
Yes, many of our titles can be purchased as e-books, though not directly through our website. At present, we offer e-books through the Amazon Kindle, Barnes and Noble Nook, and Apple iTunes. Books that are available as e-books have the appropriate links provided on their individual product pages.
Can you help me locate an out of print book?
Sorry. "Out of print" means we don't sell the book anymore (though it may still be available in used or new bookstores). Don't despair! Many previously out of print Forward Movement titles are now seeing new life as Books on Demand or as e-books, and many more are on their way to an electronic re-release.
What are your shipping and handling charges?
Shipping and handling is calculated at check-out; costs depend on your geographic location and weight of your order. Please call Customer Service 1-800-543-1813 or email email@example.com for a quote.
How long will shipping take?
Our system defaults to Economy shipping, but you are able to select Standard or Express shipping at check-out. Shipping timelines vary depending on delivery location, time of order, and other factors sometimes out of our control. All orders ship from our fulfillment warehouse in Nashville, TN.